Refund policy

Refund & Returns Policy

At Salty the Label, we want you to love your jewellery. If for any reason you’re not completely happy with your purchase, we’re here to help.

Returns & Exchanges

We offer returns or exchanges within 30 days of delivery on items that are unused and in their original condition.

To be eligible for a return or exchange, your item must be:

Unworn and unused
In its original packaging
Returned within 30 days of receiving your order

Exchanges

If you need a different size or would prefer another piece, we are happy to offer exchanges within 30 days provided the item has not been worn and is returned in its original packaging.

Faulty or Damaged Items

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order at:

sarah@saltythelabel.com

Please include your order number and a photo of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on earrings unless they arrive faulty.

We also cannot accept returns on items that show signs of wear or damage after delivery.

How to Start a Return

To start a return or exchange, please contact us at: