Frequently asked questions
What is the return policy?
We offer 30 day returns or exchanges on items that are unused and in their original packaging.
If your jewellery arrives faulty or incorrect, please contact us within 7 days of delivery and we will resolve this as quickly as possible.
For hygiene reasons, earrings cannot be returned unless they arrive faulty.
To start a return or exchange, simply email us at sarah@saltythelabel.com with your order number.
Can I wear my jewellery everyday?
Yes! Our jewellery is designed for everyday wear. Each piece is crafted with high quality stainless steel and finished with durable 18k PVD gold plating, making it waterproof, sweat proof, and resistant to tarnishing. Whether you’re showering, swimming, or heading to the gym, your jewellery is made to endure your daily lifestyle.
When will I get my order?
We aim to ship all orders within 1–3 business days. Once your order has been dispatched, you’ll receive a tracking number so you can follow it all the way to your door. Delivery times vary depending on your location.
Are our pieces hypoallergenic?
Yes! All of our jewellery is hypoallergenic. We use high quality stainless steel and 18k PVD gold plating, making our pieces safe for sensitive skin and free from common irritants. You can enjoy your jewellery every day with comfort and confidence.
How should I look after my jewellery?
To get the best lifespan from your jewellery, we recommend:
- Rinse after swimming in salt or chlorine.
- Avoid contact with perfumes, lotions & harsh chemicals.
- Store in a dry place when not worn.
- Wipe with a soft cloth to polish.